Consumer care

Refund & Return Policy

Because our products are food, returns are limited to damaged or incorrect items.

Last updated: 5 October 2026

What we can refund or replace

Items that arrive damaged, leaked or with a broken seal
A wrong item or quantity
Products that are past their best-before date on arrival

How to report a problem

Please contact us within 48 hours of delivery with your order number and clear photos of the product, packaging and shipping label. Write to info@wholeway.org or WhatsApp +91 75973 52012.

What happens next

Once we verify the issue, we will offer a replacement or a full refund. Refunds go back to your original payment method within 5–7 working days. For Cash on Delivery orders we refund by UPI or bank transfer.

What we cannot accept

For food safety reasons we cannot accept returns of opened products, or of products that were stored incorrectly after delivery. Change-of-mind returns are not possible.

Cancellations

You can cancel an order free of charge before it is dispatched. Message us as soon as possible on WhatsApp.